Screening Criteria for Funeral Homes or Cemeteries:
“Pre-Screened and Qualified™”
Funeral Home and Cemetery Requirements:
Must disclose upon request that whether the provider is Family-Owned and Operated or Corporate Owned
Must disclose how long they have been in business with current ownership
Maintain 24-hour phone support, 365 days a year
Must keep a facility and state license publicly displayed
Must comply with The Funeral Rule which is created and mandated by the Federal Trade Commission, www.FTC.gov
Have a readily available “General Price List” upon request – this must also be discussed with anyone who either calls on the phone or visits in person, as well as made available at every arrangement conference
Must comply with the regulations of the Occupational Safety Health Organization, www.OSHA.gov, which confirms strict rules and regulations regarding the safety of their employees and clients
Be considered either a full-service facility, or have readily available full-service capabilities including a chapel
If there is an on-site crematory, it must be licensed and there must also be a certified person who is permitted to operate
All remains must be embalmed or refrigerated within 24 hours
Must disclose if they shelter and prepare the remains in the same facility where the family arrangements are
Detail their selection process, whether they maintain a separate room, performed online, via books, or other methods
Disclose whether they maintain merchandise on sight
Disclose if they allow families to use their services in conjunction with another home or cemetery
Maintain an active membership in good standing with industry leading associations such as the National Funeral Directors Association, www.NFDA.org or the International Cemetery, Cremation and Funeral Association, www.ICCFA.com
If the services offered and provided include funeral planning, preplanning, pre need, or final expense, this must be disclosed and there must be proper licensing and cooperation with state and regulatory authorities
Disclose any current or past disciplinary actions with either the State Board or the Better Business Bureau
